4

They were really friendly but didn't have the best communication. They said they were looking at it when I called and said he would call me back in an hour or so but did not. When I called the following day they were apparently looking at it again ( there was a lot of issues in their defense) again said they would call me back and didn't and had to call them back again. I would have just appreciated a call to let me know they needed more time instead of me calling back multiple times. I didn't get any work done because my van was toast but the inspection and to run diagnostics was about $450-475ish just to look at it so it was bit pricey in my opinion.

Hi Araceli, thank you for taking the time to share your feedback with us. Yes Ma'am, we did have some issues with communication and I sincerely apologize for any delay on our end. To help piece together what happened, our system call logs show several calls to the primary contact number ending in xx38 that unfortunately went unanswered. We also had several days pass between the time we sent your detailed vehicle inspection report and when we received the approval to continue. It wasn't until we reached out to the alternate phone number ending in xx76 that we were able to connect. As you mentioned, your van had a complex list of multiple concerns that required extensive attention to uncover. Our main goal with that comprehensive inspection was to give you a clear, honest picture of the vehicle's health. I hope the findings we provided ultimately helped you make the right decision to move on from the van before investing thousands of dollars into repairs that you wouldn't see back. We always want our guests to feel completely taken care of. If you have any remaining questions about our findings, or if you would like us to perform a complimentary pre-buyer's inspection on your next vehicle so you can shop with total confidence, please don't hesitate to give us a call! Ryan Taddia & Team

- Dripping Springs Automotive
5

Dripping Spring Auto, is a diamond in the rough. Professional, friendly, honest and straight forward. Doesn't oversell and they take the time to explain what they are doing. My new go to auto shop.

Hi Eugene, thank you so much for the incredible compliment and for calling us a diamond in the rough! We are absolutely thrilled to become your new go-to auto shop. Our team at Dripping Springs Automotive believes in being honest, straightforward, and never overselling services—we always want our customers to feel comfortable and informed. Thank you for trusting us with your GMC Denali's auto battery replacement. We truly appreciate your business and look forward to providing you with that same professional, friendly service for years to come! Ryan Taddia & Team

- Dripping Springs Automotive
5

I had a great experience! I owned my own customer service company for 30 years and can say Dripping Springs Automotive do it right. Very communicative and up front pricing. I will be back and have already recommended them to several people.

Hi Larry, thank you so much for taking the time to share your experience with us! Coming from someone who owned a customer service company for 30 years, your praise means the absolute world to our team at Dripping Springs Automotive. We take great pride in delivering upfront pricing and clear communication for every Toyota Tundra that comes into our shop. Thank you for choosing us for your recent oil change and auto brake replacement, and we are incredibly grateful for your recommendations to others. We look forward to welcoming you back whenever you need us next! Ryan Taddia & Team

- Dripping Springs Automotive
5

I've been coming here for several years now, and they are honest and very transparent. I have more work that needs to be done, but they informed me of the most pressing priorities!

Hi Daniela, thank you so much for the 5-star review and for being a loyal customer of Dripping Springs Automotive for several years! We truly appreciate your trust in us to take care of your Mercedes. Transparency and honesty are the core of how we do business, so we’re glad our team could help you prioritize your upcoming brake service and oil change. We're always here to help you keep your vehicle safe and reliable, and we look forward to seeing you next time! Ryan Taddia & Team

- Dripping Springs Automotive
5

Ryan and his team at Dripping Springs Automotive has been servicing our cars for over 10 years. We keep going back for the great service at a good price.

5

Ryan and his team at Dripping Springs Automotive have been servicing our cars for over 10 years. They have consistently provided us with great service for a good price, and is what keeps us coming back.

Seth, thank you for your kind words and for trusting me and my team at Dripping Springs Automotive with your Honda Crosstour and your family’s vehicles for more than 10 years. As the owner of a local, family-run business, long-term relationships like this mean a great deal to me. I truly appreciate the opportunity to help with everything from general maintenance and oil changes to brakes, steering and suspension, engine repairs, transmission service, and A/C work. Thank you again for your continued support. We are grateful for your trust and look forward to keeping your vehicles safe and reliable for many years to come.

- Dripping Springs Automotive
5

Great service, very helpful

Ms. Hamlin, thank you for the 5-star review and for continuing to trust me and my team at Dripping Springs Automotive with your 2019 Toyota 4Runner. As the owner of a local, family-run business, I truly appreciate customers who choose us time and time again. I’m glad to hear you found our service helpful and reasonably priced. We appreciate the opportunity to help with your oil change and ongoing Toyota maintenance, and we look forward to taking care of you and your 4Runner again in the future. For more savings ask about out VIP & basic maintenance program!

- Dripping Springs Automotive
5

I was able to bring my car in right away and have it looked at. I got a seasonable estimate and great advice. Guys went above and beyond to help me out!

Edie, thank you for taking the time to share your experience and for continuing to trust Dripping Springs Automotive with your 2017 GMC Acadia. We are glad our team was able to get your vehicle in quickly, provide a fair estimate, and offer helpful advice on your A/C repair and air and cabin filter replacement. As a local, family-run auto repair shop in Dripping Springs, we always want our customers to feel informed, respected, and well taken care of. We truly appreciate your kind words and look forward to helping you again whenever your vehicle needs service. Ryan Taddia & Team

- Dripping Springs Automotive
5

Blake, thank you for the 5-star review and for supporting Dripping Springs Automotive. As a local, family-run auto repair shop in Dripping Springs, we truly appreciate every opportunity to serve our community with honest, professional automotive maintenance and repair. We are grateful for your trust and look forward to helping you again whenever your vehicle needs service. Ryan & the Dripping Springs Automotive Team

- Dripping Springs Automotive
5

The team at Dripping Springs Automotive are terrific. They are great at communicating in addition to being fair and honest. I recommend.

Chris, thank you for the kind words and for trusting Dripping Springs Automotive with your 2014 Ford F-150 on your first visit. We are glad to hear our team provided clear communication, honest recommendations, and fair service during your exhaust system repair. As a local, family-run auto repair shop in Dripping Springs, we work hard to earn our customers’ confidence with every vehicle we service. We truly appreciate your recommendation and hope to be your trusted shop for future automotive maintenance and repair needs. Dripping Springs Automotive Team

- Dripping Springs Automotive